Support

Selling with Cancelon

Selling a Traveler Deal

A listing can be removed for two reasons:

i) if your reservation doesn’t meet all of our requirements during the verification process or any information provided is incorrect  

ii) if your deal is not sold up to one day prior to the check-in date, it will be removed as there is not enough time to carry out the transfer process from seller to buyer with the hotel.


You can sell your hotel reservation by entering the details on the Cancelon website here.

Please note that in order for your reservation to be viable for sale, it must be a valid booking that is prepaid and non-refundable (must be listed for sale over 48 hours prior to check-in).


Once you have entered all the details of the hotel reservation on the Cancelon site, the reservation will undergo a verification process. Once verified, we will post the reservation on Cancelon.com and it will go live and be available for purchase.  

When a buyer is found, they can either accept the price shown or suggest another price. Once a price has been accepted by both parties, we will contact the hotel to change the name on the reservation. For more information please visit our support page found here.


In order for your reservation to be viable for sale, it must be a valid booking that is prepaid and non-refundable and listed within 48 hours of the check in date.


It is free to transfer a reservation to a different name. Cancelon charges a fee of 10% of the final sale price to cover our costs if you sell your booking to another user.


Cancelon charges a fee of 10% of the sale price to cover its costs once your reservation has been successfully sold. Cancelon will then send you 90% of the amount the buyer paid one day after the check out date of the sold reservation.

You will be notified by email once a buyer has been found.


Currently, reservations sold on Cancelon must be sold for the exact dates of the original reservation booked. This is because hotels do not allow you to split an existing booking between two different traveling parties.


You will need to create a listing for each room separately. This will also increase the probability of a successful sale.


You can view, edit and remove your listings by going to ‘My Account’ and then clicking on‘My Listings’.

You can continue to modify your reservation as long as it has not yet been booked by another customer. We will notify you by email once your listing has been booked by someone else.


In order to increase your chances of selling your reservation, we recommend pricing your listing at least 20% lower than current market prices. We also recommend lowering your price as check in gets closer. This will increase your chances of selling it.


We recommend pricing your listing at least 20% lower than current market prices. Also, our data shows that sharing your posted reservation on social media increases your chances of selling by at least 30%, depending on the number of followers you have.


Once the reservation has been verified and a buyer has been secured, with the sellers permission we will contact the hotel on the sellers behalf and change the name on the reservation.


Buying on Cancelon

General

Press on the Log in link to your account on the Cancelon website and click on ‘Forgot password?’ Enter your email address and we will send you a link to renew your password.


You can change your password and personal details by logging into the Cancelon site, clicking ‘My Account’ and then ‘My Profile’.


Please contact us here for any questions regarding hotel facilities.


This information will be made clearly visible for you on the reservation confirmation page and confirmation email.


You can find directions to the hotel on your confirmation email and  voucher. You can find this by clicking on ‘Check your booking information here’ on your reservation confirmation email.


This information can be found on the Cancelon site at the hotel page.

Please contact us here for any further questions regarding hotel facilities.


You can delete your account on My account area or send us an email or contact us by phone and we will delete it for you.

If you no longer wish to receive special offers or notifications from Cancelon, you can easily unsubscribe at any time. Head over to your account and simply click the "unsubscribe" button or send us an email letting us know you wish to unsubscribe and we will take care of it immediately.



Traveler Deals

We will send you a reservation confirmation with your name on it. To make sure you receive our emails, please add support@cancelon-customer.com to your contacts or safe sender list.


1. Search for a reservation here.

2. Check the details of the reservation you selected from the list. Make sure it is what you are looking for.

3. If you are interested in the reservation, click “Book this Room”.

4. Cancelon will transfer the money to the seller one day after the check-out day.


At Cancelon we verify each posting before it goes live. In addition, once you’ve bought a hotel reservation, we don’t transfer the money to the seller until one day after the check-out date. In addition we recommend all our travelers inform themselves of the guidelines of their specific hotel so they can easily follow them.


All reservations on Cancelon are non-refundable unless the cancellation policy indicates otherwise. Customers who can't use a reservation that was bought on Cancelon can post it on the Cancelon site and sell it to other users.We will do everything we can to help you sell a reservation that you can no longer make use of.



You can find the price on the page of the reservation you have selected. If you think the offered price is too high, you can make a price offer to the seller. The seller will be notified about your offer immediately and will be able to choose whether to accept it or not.




Currently our platform allows the purchase of a reservation as one unit only and does not allow the splitting of a reservation. However, as Cancelon's prices are VERY competitive, in many cases buying a 4 night reservation on Cancelon and only using 3 would be cheaper than buying from another online booking site.

Please note that if you decide to check-in after the original check-in date of the reservation you bought, it is advised to notify the hotel so they are sure to hold onto your reservation.


Payment and Refunds

We accept all types of credit and debit cards as well as payment via PayPal.


PayPal is a company operating a worldwide online payment system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders. You can find out more about PayPal here.


A resort fee is usually a nightly charge imposed by hotels to cover the cost of certain facilities such as pool use, gym access, newspapers, Wifi etc... Unlike room rates which may vary, the resort fee is generally a fixed amount per night per room. The resort fee is charged by the hotel directly and can therefore not be paid to Cancelon.


To ensure the security of all payments made online, we use the SSL protection protocol which guarantees full security of transmitted information. Your payment details are always encrypted when transmitted over the internet.


Most of the bookings sold on our website require payment up-front. If a property allows customers to pay at the hotel we will offer the option on our site as well.


Most bookings with Cancelon are prepaid. However, some hotels allow you to pay for the reservation upon arrival. In these cases, it will be mentioned as an option on our website.


When booking a hotel reservation, Prepayment means you pay for the cost of the room at the time of booking instead of upon arrival or departure.



Of course, you can request an invoice for your booking. Please contact our customer support center at support@cancelon-customer.com or call us toll free using the numbers found  here and we will send the invoice to you right away.


In some cases, certain hotels charge a city tax, resort fees, service charges or incidental fees. These are payable to the hotel directly, not to Cancelon and are therefore not included in Cancelon’s total price.

Please make sure to contact us as soon as possible herePlease be advised that refunds are subject to the hotel’s cancellation policy, however we always do our best to assist every customer in these situations by contacting the hotel and trying to cancel the reservation for you.


It is our policy to ensure that all reservations posted on our site are offered at the most competitive and affordable rate.  Cancelon does not offer special discounts.


No, Cancelon does not accept discount codes or reward cards. These can only be used when booking directly with the hotel.


Modifications and Special Requests

Please contact the hotel directly using the number included in your confirmation voucher and they will be happy to assist you with this request.


Please contact us here to submit your request and we will inform you about the hotel’s policy regarding pets.


Each reservation is different and is dependent on the policy of the hotel. If you would like to amend your booking, please contact us via phone or email using this link  https://www.cancelon.com/contact and will do our best to accommodate your requests.


Each reservation is different and is dependent on the policy of the hotel. If you would like to amend your booking, please contact us via phone or email using this link  https://www.cancelon.com/contact and will do our best to accommodate your requests.


This type of request can be made using the Make Changes link on your reservation voucher. You will find the possibility of messaging the hotel directly with your request on the Edit Booking page in your account. Be sure to log into your account in order to access this option.


Room Types and Hotel Facilities

A double room usually accommodates two people sharing one bed. A twin room is for two people and has two separate beds.


A triple room usually accommodates up to three people with either one double and one single bed or a combination of beds and rollaway/folding beds.


This information will be made clearly visible for you on your reservation confirmation page and email confirmation.


You can message the hotel and ask for an extra bed via the Make Changes link on your reservation. The Edit Booking page conveniently allows you to message the hotel directly with your special requests.


Cancellations

The cancellation policy is shown prior to completing your booking and can also be found on the confirmation voucher sent to you after booking.

  • A Non-refundable policy means that if you decide to cancel, you will be charged the full price of the booking. You always have the option of selling non-refundable reservations with Cancelon (https://www.cancelon.com/sell).
  • A Partial refund means a fee will apply if you decide to cancel.
  • A Fully refundable deal means you can amend or cancel your booking free of charge if done within the time period shown on the cancellation policy.

If you have purchased your reservation on the Cancelon website or via a comparison site, the cancellation policy is shown once you have clicked through to view the deal.


You will receive the refund in your account approximately 3–10 business days after the date the refund request was first submitted. The exact time frame depends on the payment service used for the transaction.


Unfortunately not. The cancellation fee is dependent on the cancellation policy of your reservation and not on the amount of time that has passed since you completed your booking. Once your reservation is confirmed it will be subject to the specific cancellation policy stated in your reservation voucher.



On your confirmation page or email select Make changes - read your cancellation policy to make sure you understand the terms and press Cancel if you decide to go through. Non Refundable reservations have the option to be sold on Cancelon-https://www.cancelon.com/sell


Once your booking has been cancelled, you will receive an email notification confirming the cancellation.



Bookings

No. All bookings must be made via our website at https://www.cancelon.com



In most cases you can book up to five separate rooms under one reservation, however, there are instances in which the room limit may be lower, depending on availability of rooms. If you have any doubts contact customer service and a team member will be happy to help.


In order to secure your booking on Cancelon, your credit card details are required. However, as a policy we never store any of your credit card information in our database.


Once you have made a booking, you should receive a confirmation email within 30 minutes along with an attached voucher. This voucher confirms your booking is secure and contains important information for you to have with you upon check in.  If you do not receive the confirmation email within this time frame, please check your junk mail or spam filters. If you have still not received it, please don’t hesitate to contact us at support@cancelon-customer.com or use the number found here to call us directly and we will take care of it right away. A separate hotel confirmation number will be sent to you up to one day prior to your check in date.


There is no need for concern. Once you have received a confirmation email which includes the reservation voucher, your reservation is 100% confirmed and you are all set to go. It is common for hotels to wait until closer to check-in date before assigning specific rooms to guests.  We will send you the final hotel confirmation number 24 hours prior to check in.


If you can't locate your reservation number we will be happy to resend that information to you. Just email us at  support@cancelon-customer.com or use the number found here to call us directly and we will take care of it right away.


The hotel confirmation number is sent to you up to one day prior to your check in date.


You can log in to your account here and view all the reservations you have made with Cancelon. In addition, you will find all reservation confirmation details on the email confirmation voucher which is sent directly to your inbox once your booking has been finalized.


If you know you will be arriving late, please let us know in advance here and we will inform the hotel for you. Please note that if you don’t inform us or the hotel that you intend on checking in after normal check-in times, we can’t guarantee that the hotel will honor your reservation and/or keep the room for you.


Of course, you can request an invoice for your booking. Please contact our customer support center at support@cancelon-customer.com or call us toll free using the numbers found  here and we will send the invoice to you right away.


Our Customer Service team is also here to help.

Contact Us